Tag
Guest comms
9 posts on the RentTools blog tagged Guest comms.
Airbnb guest refund math: how much to comp when a stay goes wrong
A severity formula for mid-stay refunds — affected nights times nightly rate times an impact factor — with four worked scenarios and the platform rules that override a lowball.
host-tipsguest-comms
Vrbo Premier Host requirements: the four thresholds and what the badge actually moves
The four Vrbo Premier Host thresholds, the search-rank lift the badge actually delivers, the acceptance-rate trap that costs most badges, and when chasing it stops paying.
vrbohost-tips
Self check-in failed: a host's playbook for the 11pm key emergency
The lockbox jams, the smart lock goes offline, the guest can't read the code. A field-tested procedure for the first 15 minutes, the next hour, and the after-action that keeps your listing alive.
host-tipsautomation
Airbnb Superhost: the four thresholds and what the badge is worth
The four quarterly metrics that win the Superhost badge, the search-rank lift it actually gives you, and when chasing it stops being worth the response-rate cognitive load.
airbnbhost-tips
Airbnb instant book vs request to book: the conversion math
What Airbnb's instant book actually costs you in bookings, the four guest signals where request-to-book pays for itself, and the spreadsheet to decide.
airbnbhost-tips
How to respond to a 3-star Airbnb review without making it worse
A tactical playbook for the worst hour of the hosting week — when to respond, the four-sentence template that works, when to push for removal under Airbnb's policy, and how a single 3-star reply moves your future conversion rate.
airbnbguest-comms
Digital guidebook for short-term rentals: Touch Stay vs Hostfully vs DIY PDF
A worked cost comparison of Touch Stay, Hostfully, and a free DIY PDF for short-term-rental hosts. Time-saved math, message-volume drop, and the per-listing breakeven.
host-tipstools
Wi-Fi setup for short-term rentals: speed, mesh, and guest-network math
How much Wi-Fi speed a short-term rental actually needs, when a single router beats mesh, and why a guest network is not optional in 2026 — with worked numbers and real hardware picks.
host-tipstools
Pre-arrival guest forms: what to ask, when to send, completion math
A field-by-field guide to pre-arrival forms for short-term rental hosts. What to ask, what to skip, when to send, and how to push completion past 90%.
host-tipsautomation